[CanadianDriver]

Same sentiment here. In the past, BMW dealers made customers feel special and taken cared of. I remember autoshows of long ago, they encourage BMW owners to lounge in their private area and enjoy free snacks and beverages.

Nowadays, BMW owners are treated like they own Corollas going in for service at Canadian Tire.

I've had the opportunity to "complain" to one BMWCA executive at a BMW event and he did appreciate my candid feedback of the dealership experience. He said that BMWCA is aware of some issues however these dealers hide behind the dealership model and the protection of the dealership association. The manufacturer and dealership relationship has gone too convoluted that the customers are being squeezed in the middle. In the near term, changes won't happen.

This is what makes the Tesla ownership experience very attractive. The company really cares about the customer... period.