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On IOS13 there is a new restriction when connecting to accessories when phone screen is locked. On your phone, go to SETTINGS, then select TOUCH ID &PASSCODE , scroll down to section ALLOW ACCESS WHEN LOCKED, at the bottom of that section is USB ACCESSORIES.... toggle that to on.
That should allow the phone to connect when it’s screen is locked.
I don’t know if that will fix it but it just may be the issue.
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