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I went to NTB for alignment, they screwed up 5 times before I gave up on them and went to the dealer. I would never trust them to touch a single bolt on my car again. I've heard similar stories from most "chains". Do you think they will setup your toe and camber adjuster to spec? For me, they just "reset" them to 0, without even knowing that this is NOT the correct setup... They may know how to work on the random Civic that they see 20 times a day, but they are clueless when it comes to euro-imports and they do random stuff. The other problem is the "mechanics" are high school dropouts that have no formation. Not saying that none are good, but the average is pretty appalling.
Now, you can go to a MB independent, and if he accepts the car, you'll receive good service.
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