Quote:
Originally Posted by Salespunk
Did they tear open the oil filter? No way I would accept just a new oil pump since there is no way to know if metal made its way into the cylinders and scored the sidewalls.
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I was due an oil change. The dealership changed the oil and filter before diagnosis of the sound. The chunks in the pan did not drain out with the oil. The old filter was thrown away and was not inspected. The new filter has some small bits in it. That is fresh oil in the pan.
This morning the dealership initially told me this was normal wear! I sent the photo to my service advisor and he quickly agreed this was not normal. The issue has been elevated to engineering. I’m expecting a phone call in the morning.