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      01-19-2019, 08:02 AM   #2
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sybaek9's Avatar

Drives: 2018 M5
Join Date: Nov 2017
Location: Tysons Corner, VA

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Originally Posted by 315ER View Post
After 10 years of great service on amgs at 3 diff merc dealers, I had my first experience with BMW service and it was not so great.

So, I'm wondering if anyone has a SA/dealer in the DC area they can recommend. Preferably NoVA, but will make the trek to MD if needed.

Also, does BMW send service satisfaction surveys? I got one that looks like it's dealer specific, but I am hoping to get an official one from BMW.

My personal recommendation is BMW Fairfax. They've been most reliable for me.

Sterling is biggest but there are countless horror stories (I have them too) and Alexandria is just way overloaded so they always seem to over promise and under deliver.
Appreciate 0