Quote:
Originally Posted by vitaly
Service and sales are different departments - you can have a great relationship with the SA without having bought as much as a Snickers bar from the dealership. Perhaps overpaying on multiple high end vehicles will put you on the GM's radar and allow pulling some strings, but that's an expensive way to obtain favors. Just my $.02.
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I think you are missing the point
I understand that sales and service are different departments
but dealers like people can do the basic or " go out of your way" to be helpful
I'll give you another example of basic vs " go out of their way to do things for you "
I had an air suspension message on my E63 last year. Took it to dealer , the service guy said , sorry but we have only one loaner left which is a GLA .. I was going to take it
the manager saw that I am there and just chatting to her, she was aware of situation
she said no way , I'll let this happen
she instructed service guy to pull a brand new E class and put it in loaner program. My car did take a week to get part from Germany
so I could have drove the GLA but certainly the E class was much nicer to drive
Do you tip more at a restaurant if you have great service !!!
all what I am saying is sometimes , you leave some money on the table and usually it will pay dividend some way or another ???
if you want to put a value on it
1 week rental of GLA is probably 250 at hertz
1 week rental of E class is probably 600
so that is 350 dollars in one instance
so 1-2 % extra off the cars is 1000-2000 dollars