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try
1. uninstalling and reinstalling the BMW connected app.
2. if #1 doesn't work then try removing your M5 from the app, force quitting it, then re-adding your vehicle to Connected.
I had this issue and #1 solved it for me
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Current: 2019 M5 Competition | Frozen Black | Black Extended Leather | Executive Package | 706M 20" (winter) | ANRKY AN14 21" (summer) | Remus Exhaust | High Flow Air Filters | XPEL Stealth
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