Quote:
Originally Posted by wesleyan92
Update on the situation. BMW is refusing to budge. Service advisor did screw up and authorized the replacement without me explicitly giving approval. He is a straight up guy and I don't want him to get screwed so I agreed to pay for the part and labor. Will take it up with BMW on the side and see what happens.
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Odd - I would have thought they would be able to send the replacement part back. Labour can't ideally be more than an hour to remove center controller can it? I'd then offer up to order a replacement part (online retailers are always cheaper) and the hand then the new unit and say return and refund the part cost. Cover the labour. Headache... yes. Also, get your old unit - eBay it.