Quote:
Originally Posted by wesleyan92
I have had a number of nits with my car that I figured I'd get taken care of when I got a nail in my rear tire. Classic BMW came to my home to drop off a brand new X5 and pick up the M. All done contactless over email - super easy. Issues to fix:
- Middle button on iDrive sticks - it is super grabby
- Rattle in B pillar
- Rattle in sunroof
- Back up camera contrast and brightness doesn't work
- Said tire with nail
SA calls me and says, are you sure you didn't spill anything before we take the I-Drive off; I categorically say no - I don't even drink coffee in my car.
Get a call today from the Dealer saying they found "something" behind the controller and BMW will NOT cover the $1300 change under warranty. I told the dealer to put my old controller back in and tell BMW to go take a flying f***!
Manager is taking another pass to see if they can get the claim approved. Super frustrating but minor in the grand scheme of life.
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Update on the situation. BMW is refusing to budge. Service advisor did screw up and authorized the replacement without me explicitly giving approval. He is a straight up guy and I don't want him to get screwed so I agreed to pay for the part and labor. Will take it up with BMW on the side and see what happens.