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It is super easy. Just take the service bulletin in that describes how software v 25 update fixes the pop up arrow problem. I don't know where the bulletin is but just do a search. I had pop up arrows too before the update. I simply told them that they do not always work and that my idrive constantly freezes up and I have to pull over and restart the car to make it come back online. They won't be able to prove you are a liar!
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