I feel you... It takes a lot to not put the car trouble on the folks fixing it.
If you really are back multiple times with the exact same problem though, I did speak with BMW this last time round and they very plainly said that in the case the car has had 3 repairs of the same item they will absolutly work on options with the owner...
I would also call BMW NA and see if they can help... You simply should not have to deal with multiple fixes of the same problem.
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