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When we picked up our M5 I removed charcoal filters second week we had it. One of my filters, drivers side to be exact looked exactly like yours. I think some techs get lazy, want to move to the next task and are trying to cut timer by trying to install those filters without removing those braces that go around intake tubes ripping them on the process. I might be mistaken but it seems to be the only way to screw it up. I took a photo send it to our SA they apologized told us to bring car in and replaced both at no charge.
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